Over the years, we’ve been very fortunate to have a few patients actually take the time and sit down to write at length about their experiences with us. The letters below come straight from the heart, and they’ll show you exactly what it’s like to visit Smile by Design. We always appreciate it when our patients go out of their way to sing our praises, and after looking over a few, you’ll know why they did!
"Smile by Design is absolutely the best dental practice. My immediate and extended families have been patients for many years and will continue in the future. All of us have sat in the chairs of Dr. Stephanie Santos & Dr. Vinita Folck. Their compassion and care levels are second to none. The receptionist, front desk staff, dental hygienist & assistants treat everyone like they are part of the family.
My 88 year old mother broke a tooth while removing her partial plate. Of course this disaster happened at dinner, after office hours, and she was in a lot of pain. I called the dentist office number and was given a number to call if there was an emergency. Dr Santos promptly returned my call and was very concerned about my mother's comfort. After answering a few questions, both hers and mine, she offered to drive to the office and meet us after hours to try alleviate mom's pain. Success! Removed the dangling tooth, sealed up the area so mom would be with out pain until she could have what was left surgically removed. Dr Santos went as far as contacting Dr Folck's husband, Dr Michael Folck (oral surgeon), and arranged an appointment to extract her tooth the next morning. I could not and cannot say thanks enough to Smile by Design for taking such a personal interest in my mother's well being."
Kathy Shannon
"Smile by Design,
I wanted to send you a note about how pleased I am with Dr. Santos and the whole Smile by Design staff. My whole family has trusted Dr. Santos with our teeth for years. And I’ve referred a number of my coworkers because of how great I think she is. So when I was considering getting additional cosmetic work done (veneers), the decision was simply whether I wanted the procedure done because the answer to who I would trust to do them was never in question…Dr. Santos, of course! She made sure I fully understood the procedure before I made any commitment. And when the time came to have them done, she worked extra hours until she felt they were just right. I am so impressed with her dedication to her work and to her clients that I will continue to sing her praises…especially now to show off my perfectly pearly whites.
Thanks"
Scott
"I want to thank you for your compassion when I got my fillings done on Thursday, July 25. I have always had side effects after dental work as the novocaine wears off-nausea etc... i don't know how you worked differently, but this time I was completely fine! Thank you for taking such good care of me (and my emotions and my teeth)! I greatly appreciate your kindness, patience, and excellent dentistry!"
Jennifer I.
“Needing a crown to be done, I decided to go see Dr. Santos for the work. I was more than a little anxious about going to a new dentist after all these years. I was instantly put at ease. During and after the procedure I felt absolutely no discomfort whatsoever.”
Melani J.
"This was only our first time at Smile by Design, and all staff were super friendly and made my children feel right at ease! I wasn’t sure what to expect, but we are extremely happy with our decision to visit Smile by Design and will be returning in the near future!"
Brielle R.
"I love Dr Santos I have been going to her for years as has many of my family members. Dr Santos even has called me at home after appointments to check up on me and has given me her cell phone if I ever need to reach her in an emergency. I love her and her staff!!!"
Mary G.
"I’ve been to several Dentist that don’t compare. Both Dr. Santos and Dr. Folk are gentle, patient, efficient and kind. I don’t feel like I’m getting ripped off with unnecessary treatments or alternatively get under treated. All the employees are joy to work with and you can tell they like their employers which means a lot to me. Happy employees happy practice!"
Kristina F.
